By Blake Ng — 9 Jun 2017
This article has been extracted from ‘Get India Ready’ ebook, made in collaboration with Tourism Australia. To download the whole ebook, click here.
In part 2 of the 3-chapter series of ‘Get India Ready’ for tour and activity operators, you will discover all the essential information about an Indian traveler: the profiles of Indian travelers, their traveling behaviors, booking patterns and what they are looking for.
Chapter 1: Introduction to India Outbound MarketChapter 2: An Analysis of the Target Customers: India Traveler ProfiledChapter 3: How To Deliver Quality Service and Provide Top-Notch Experience for the Indian Traveler
Australia is a highly aspirational destination for Indian travelers, with visiting Australia’s beaches and iconic landmarks high on their list. Associations with Australia are strongest for its natural landscapes and wildlife. The country is perceived to have a range of experiences on offer, both adventurous and family friendly.
As an integral part of the India 2020 Strategic Plan, understanding the needs and wants of these consumers and sharing these insights is a vital foundation for tour and activity providers who wish to refine their marketing activities to target this booming market.
There are different sets of Indian travelers where tour and activity providers can target. Specifically, these travelers include:
The Indian travelers prefer traveling in four unique ways:
For the average Indian traveler, there are many ways that they engage with when researching and booking a holiday. Usually, overseas holidays are planned with the immediate family, with ‘feeling comfortable and safe’ being the most important factor in their destination choice. Most of the planning starts two to six months before traveling where it is done in person with travel agents and online services.
For long haul destinations, bookings are predominantly made with a trusted travel agent. For the short haul and familiar destinations, bookings are increasingly made through online channels, particularly for airfares and accommodation. Even if travel agents, are used, most consumers will do some independent research to verify what the agent is telling them. Travel agents are commonly used to arrange and obtain visas.
There are many factors that can influence the Indian traveler’s decision-making. Most predominantly, recommendations from family and friends who have visited or who live in Australia play the most influential role as they are seen as trusted information sources. Travel agents and tour operators are consulted for information on where to holiday and are important when planning and booking.
Other sources include: travel specific information on the Internet, online social networking sites such as Facebook, destinations featured on TV and films and marketing messages from news and media.
For a long haul trip (such as Australia), a holiday of up to 10 days that includes times to destress and spend time with family. The latter are key motivators for leisure travel and the main consideration when designing their holidays. They like to visit beaches and famous landmarks like the Opera House.
The most important factors that they want from traveling are: safety and security as they perceive Australia to be generally safe for tourists and families, as well as value for money when partaking in activities, tours and attractions.
Once gaining knowledge of an Indian traveler profile, tour and activity providers can strategically narrow their service offerings to suit the needs of the Indian traveler to ultimately heighten their tourism experiences.
To be continued…
Next Chapter: How To Deliver Quality Service and Provide Top-Notch Experience for the Indian Traveler.