By Rezdy — 26 Aug 2014
Dakota Semler is the Owner & Founder of Malibu Wine Safaris, who offer truly unique adventures in an open top modified safari vehicle through Malibu’s largest operating vineyard. On this one thousand acre ranch, his guests meet exotic animals as they sip on award-winning wines and enjoy stories of the ranch’s rich history.
On a day to day basis, Dakota handles the operational and marketing requirements of his business, covering everything from staffing to tour design.
Though business was going well, Dakota found himself facing a significant business challenge.
“Booking, scheduling and managing resources was an issue.”
He realized that in order to scale his business, he needed a technical solution to help him manage his bookings.
“Booking, scheduling and managing resources was an issue.” “We tried two other booking systems besides Rezdy, and neither of them were flexible enough.” “We never overbook our resources and we’re never short-staffed because Rezdy’s booking system is able to eliminate that.”
“To grow our business beyond the one vehicle and resource that we had, we needed a robust and customizable software that manages resources and offers an online touchpoint to where people can book online.”
Dakota started to look at several online booking systems to see if they would be a good fit for his business. After comparing Rezdy against two other online booking software vendors, he knew had found his match.
“We tried two other booking systems besides Rezdy, and neither of them were flexible enough. We settled on Rezdy because we could customize it to our needs, and it allowed us to automate resource management as well as integrate with other online services.”
As soon as he had made his decision Dakota started implementing Rezdy and getting everyone on board.
“I had no problems learning how to use Rezdy and getting it set up. There’s a bit of lag time in training new staff, but it’s still fairly easy to use compared to the other systems we’ve used.”
With Rezdy, Dakota is now able to leave the administrative tasks on autopilot so that he can focus on growing his business.
“Rezdy has the ability to procure resources like our vehicles, so it’s been amazing for us because there’s no overlap in scheduling. We never overbook our resources and we’re never short-staffed because Rezdy’s booking system is able to eliminate that.”
“…from December 2013 to March 2014, our bookings have gone up by 400%.”
Rezdy gives Malibu Wine Safaris the ability to customize their booking system to their business’ specific needs.
“Rezdy can be customized to support whatever you need – whether it be running a tour where there’s trucks, or a walking tour, or a shuttle bus – I love how it comes with different feature sets for different products.”
In addition, Dakota found that Rezdy was always tweaking its software to make it more valuable to its customers.
“I love the fact that Rezdy are constantly adding new features to make it better. I especially like the recent integration with other online services like Zapier and Stripe.”
“If you don’t have the resources to manage your staff and book tours over the phone, Rezdy is the best option to manage your bookings.”
Because Rezdy makes it easier for Malibu Wine Safaris to manage bookings, they have been able to schedule more bookings and grow their business.
“At the beginning of August 2013 when we switched to Rezdy, we saw a jump in traffic because it’s a lot easier for people to book online. Also, from December 2013 to March 2014, our bookings have gone up by 400%. A lot of it has been due to our marketing activities, but Rezdy definitely allows us to scale quickly.”
Dakota is satisfied with his decision to switch to Rezdy, and would highly recommend it to other businesses like his.
“If you don’t have the resources to manage your staff and book tours over the phone, Rezdy is the best option to manage your bookings. I haven’t found anything as comprehensive and the pricing is reasonable.”
Enjoy 21 days to take a look around and see if we are a good fit for your business.