By Rezdy — 5 Sep 2014
Damian Cerini is the Owner & Founder of Tour de Vines, a tour operation which successfully marries a love of cycling with a love of good food and wine.
Starting off in North-East Victoria back in 2002, Tour de Vines today provides food & wine based cycling tours all across Australia, New Zealand, and Europe. On their guided and self-guided tours, Tour de Vines customers cycle through stunning wine regions, tasting exquisite cellar door and gourmet treats.
We were lucky enough to have a chat with Damian about his experience using Rezdy.
Thinking back to the time you engaged with Rezdy, what was your biggest challenge?
So we had two challenges in terms of our bookings:
So Rezdy has helped us achieve a more streamlined process for both of those challenges.
Can you summarise the points of frustration you faced before you started to use Rezdy?
So before using Rezdy, we did have a few major issues in our business:
What were the implications for your business if you hadn’t managed to fix this problem?
The issues that we were facing were business critical really, if we didn’t fix these issues we may not still be around today. The issues were around protecting our data, so our booking information needed to be secure, which it wasn’t at the time, so Rezdy solved that issue for us and that’s obviously business critical.
Perhaps more important was the perception of our customers about us. We were having problems accessing booking information, so if a customer called us and asked us about their tour, it took us time to look it up. We possibly came across as clumsy and disorganised, and that perception rubs off into a negative perception of us. Rezdy has enabled us to look up data quickly and easily about customers and about tours, and so that’s created a much stronger, more organised perception for our customers.
“Rezdy has enabled us to look up data quickly and easily… that’s created a much stronger, more organised perception for our customers."
Did you try to fix the problem in other ways before you settled on using Rezdy?
We did, the usual methods of spreadsheets and word documents and emails, but we just found it was messy, accessing data was difficult, and of course data security – if we had a failure of any of our computer systems, we would lose everything. So none of those really solved our core frustrations before we took on Rezdy.
Once you bought Rezdy, how did you get it implemented?
It was really easy to be honest. We had already signed up for the trial, so we had entered a large amount of data regarding our tours already. So we had the information in there, and really it was just a matter of plugging it into our website to make live bookings available, and then using all the other plugins available on Rezdy – like the social media plugin, and advanced emails. We basically just turned them on, implemented them – which was quick and easy – and we were up and running.
What are the top features you love about Rezdy?
I suppose there are a couple of things that were good for us:
Did you experience any direct business benefits you can share with us?
Absolutely. Rezdy has delivered a couple of benefits for our business:
“…it’s all quick and easy through Rezdy, so it’s saved our business a lot of time and resource.”
What would you say to other businesses in your sector thinking of trying Rezdy?
If you’re shopping around for an online booking system and a tour management tool, then just do the trial. Contact Rezdy, do the trial, it’s free, it’s very easy to do, take the step and I think you’ll find it’s worthwhile.
What is the single biggest reason you would recommend Rezdy?
The number one reason I think that businesses should use Rezdy is the ability to take online bookings. In the modern era, if you can’t take an online booking you’re really struggling, so I think that’s a pretty good reason to take it up.
Have you found working with the team at Rezdy to be a positive experience?
Yes, absolutely. All the staff at Rezdy are terrific, the support is ordinarily quite fast and responsive, and we haven’t had any issues in dealing with Rezdy.
Enjoy 21 days to take a look around and see if we are a good fit for your business.