Never Miss a Booking Opportunity: Introducing the Rezdy x Chaty Partnership

We’re excited to announce our partnership with Chaty, an AI-powered phone receptionist built for tour and experience operators. Together, we’re helping operators capture more bookings by ensuring every enquiry counts, from the very first call.

The Problem Operators Know Too Well

While most operators have invested in tools to manage and grow their business, they can’t control what happens when a customer calls and no one answers. Research shows 60–62% of small business calls go unanswered, and 69% of customers won’t visit unless their call is answered. For tour and experience operators, that can mean thousands in lost revenue that never enters the system.

This partnership helps close that gap, strengthening the entire booking journey, from first enquiry to confirmed booking, not just the moment a customer clicks ‘Book’.

Introducing Chaty: Your 24/7 AI Receptionist

Chaty answers incoming phone calls, responds to customer questions, and checks real-time availability directly within your Rezdy booking system. Customers get accurate information quickly, without waiting for a callback or leaving a voicemail.

Chaty operates 24 hours a day, seven days a week, including evenings, weekends, and peak periods when you’re busiest or out delivering tours. For anything it can’t resolve, calls are escalated so nothing falls through the cracks.

Why Rezdy Is Partnering With Chaty

Rezdy gives operators the tools to manage bookings, streamline operations, and grow revenue, but even the best booking system can only convert the demand that reaches it.

Chaty solves the upstream problem. It ensures that when a customer calls, at 9pm, on a Saturday, during your busiest tour of the week,that enquiry is answered, availability is checked against your live Rezdy system, and the booking is captured. Not lost to voicemail. Not followed up on tomorrow when the customer has already moved on.

Together, Rezdy and Chaty extend the booking journey beyond the website, ensuring phone enquiries are answered, availability is checked in real time, and bookings are captured even when operators are busy delivering experiences.

Benefits For Rezdy Operators

This integration is particularly valuable for operators who:

• Receive frequent booking calls during peak hours
• Miss calls or rely on voicemail
• Handle repetitive questions (pricing, inclusions, weather, meeting points, accessibility)
• Operate across time zones or serve international visitors
• Experience seasonal call spikes or weather-driven changes
• Are owner-operators juggling tours and phone enquiries

If calls are part of how you sell, Chaty ensures they convert into bookings rather than missed opportunities.

Real Operator Results

Missed calls often happen when operators are doing exactly what they should be, delivering experiences.

Scott Wilson, owner of Blue Seafaris, introduced Chaty so incoming calls were handled while he and his team were out on the water. Over four months, customers interacted with Chaty AI for more than 3,500 minutes, nearly 60 hours of live phone engagement captured without adding staff or stepping away from guests.

“I can finally leave my office with confidence that the phones are covered, and concentrate properly on giving our booked customers a wonderful experience.”

Andrew Somers, owner of The Red Boats New Zealand, is already seeing Chaty’s direct integration with Rezdy’s online booking software elevate his operation:

“720 calls handled and counting! Chaty is the only AI receptionist we found that integrates directly with our Rezdy booking system. It’s freed us up to focus on our passengers rather than phone tag. Reliable, friendly, and truly one-of-a-kind technology. We’d be lost without it.”

Capture Demand, Don’t Miss It

A well-run booking system only captures the demand that reaches it. Rezdy and Chaty together make sure more of it does, answering calls, checking availability in real time, and securing bookings whether you’re in the office or out on tour.

For operators who rely on phone enquiries, that means more demand captured, fewer missed opportunities, and less revenue left on the table

Explore how the Rezdy x Chaty integration works.