By Taz Bareham — 19 Apr 2012
There are several basics you need to cover to make sure you keep your site sticky. By sticky, we mean that visitors will stay on your site for a longer period of time – hopefully, long enough to make a booking. According to research from HotelMarketing (compiled by gathering feedback from nearly 8,000 online travel buyers), errors in pricing, user experience and product were directly contributing to lost sales.
Here are 3 things you can do to make your tour or activity website stick, using good examples from Australian hot air balloon operators:
When potential hot air ballooners land on this site, they’re in the middle of their search for the best hot air ballooning experience for as cheap as possible, or at least reasonably within their budget. Hot Air do a great job of presenting their pricing options in the most simple way possible.
They give site visitors the information they need, answering how much it costs, why it costs so much, and what it involves, reinforcing the message that people will get the best value for their money.
Information on products, like text, photos, videos and reviews, is crucial in the buying process. To succeed, you need to make sure that you display it in a clear, easy-to-read way, like Ballon-A-Loft does here:
Also, they make their additional charges clear by placing them in a separate tab, and effecively break up blocks of text with white space and eye-catching imagery.
People need to be able to navigate your site with ease. Don’t confuse them by bombarding them with too many things to do and look at. Arrange every piece of content on your site as simply as you can so they know exactly what their options are:
The person searching is not left wondering what to do next because it’s simply drawn out for them. Make sure the same applies to your side menus:
Not only are their web pages displayed in a user-friendly way, they also provide local information like accommodation, places to eat, and activities in the area. This would be of interest to travellers, causing them to stick to the site for longer. They’re also labelled in a way that you know exactly what you’ll find on the page (eg. “what to expect” and “where we fly”). Forget fancy language, because simplicity is key for first-time site visitors.
In conclusion, make sure your site is:
To learn more about growing your tour or activity business using your website, please download our complimentary eBook:
What tactics do you do to make your site sticky? Let us know in the comment section below.