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The Shoulder-Season Revenue Playbook: How Australian Operators Fill Tours Through the Winter

JR
Jeffrey Radin
7 min read

It’s mid-May. You’re staring at June availability and the calendar is pacing 35% behind summer. The instinct is the discount lever: slash prices for a month, ride out the dip, move on.

Don’t.

Last year’s promo trains this year’s customer to wait. The 20% off you ran in June 2025 is the reason your June 2026 pre-bookings are soft right now. Discounting in shoulder season doesn’t fill the calendar so much as flatten the curve in front of it.

Winter is the one stretch of the year where the math rewards conversion over margin. OTA volume drops, which makes every direct booking more valuable, not less. And there are entire segments that book through winter without checking the weather forecast: gift purchasers, corporate teams, school groups, locals on staycation, international travelers escaping their own summer crowds.

This is the shoulder season revenue playbook for Australian operators heading into June, July, and August. Three tactics, grouped by what they actually do, with the math on why winter is when to run them. Or skip ahead and grab the playbook.

Why winter is when the math favours direct revenue

OTA volume drops in shoulder season. Operators see the dip and reach for two levers: more OTA promotions to chase volume, or sitewide discounts to fill the calendar. Both shrink margin twice. Once on the discount. Again on the commission.

The smarter move runs the other direction. Defend pricing and use this window to land the two customer segments that aren’t shopping on weather or price.

Three plays you can run in sequence, not all at once.

Play 1: Gift vouchers for next summer’s peak

Most Australian operators aren’t focused enough on this category with unusually favorable economics. Voucher revenue lands in your bank account in winter, redemption lands next summer. A Q3 voucher campaign moves cash flow into the months you can’t earn it organically, while pre-selling capacity in the months you can.

The strongest windows are mid-May through July, a Father’s Day push in late August into early September, and a second wave running into early Christmas. Two pricing rules:

Sell vouchers at face value. Discounting them trains buyers to wait for the next sale, which kills the category for the rest of the year. Set 12-month expiry on standard experiences, 6 months on premium, to protect margin and force redemption inside a defined window.

This does require an online booking system can’t issue, track, and redeem vouchers with custom expiry rules and trigger post-purchase email flows, you’re locked out before the campaign starts. Rezdy ships gift vouchers as standard with configurable redemption codes and the email automation to convert gifters into repeat buyers.

Play 2: Group bookings from corporates, schools, and conferences

This is a B2B revenue stream that doesn’t care as much about weather as leisure travellers. Corporates plan Q2 and Q3 offsites in May and June. Schools book term-time excursions a month out. The Australian conference circuit through Melbourne, Sydney, and Brisbane peaks in July and August, and delegate experiences sit alongside it.

Think about it as packaging instead of discounting.

A 30-person corporate group on a Tuesday morning is incremental revenue at full margin because Tuesday mornings aren’t selling anyway. The pricing logic shifts from per-head to per-event: a flat group rate for a closed experience, not 30 individual tickets with a bulk discount tacked on.

Play 3: Direct booking promotions when commission cost hurts most

This is the play that gets confused with discounting. It’s meant to shift channel mix toward direct, where you keep the full margin.

Three moves work:

A first-time guest perk on direct bookings only. A complimentary upgrade, an experience extra, a souvenir. Visible enough to incentivise the direct click, small enough not to touch list price.

Locals-only weekday rates that aren’t published on OTAs. Locals book midweek when retail demand is softest, they’re repeat customers, and they’re your word-of-mouth carriers.

Selective OTA pausing. Not a blanket disconnect. Keep the high-volume agents live. Pause the channels where the commission math is worst for the winter window, then reactivate in October. The Agent Marketplace in Rezdy lets you pause and reactivate channels without re-onboarding, so the partnership stays intact and you maintain control and flexibility.

The 90-day shoulder season calendar

Sequence matters. Running all three plays at once dilutes the message and splits the audience.

Weeks 1–4. Gift voucher launch. Full audience push, paid amplification, email send to the existing list.

Weeks 3–8. Corporate and school group outreach. B2B sales push, targeted LinkedIn outreach, broker relationships warmed.

Weeks 5–12. Direct booking acquisition. First-time guest perk live, locals-only rates published, selective OTA pause if you’re running one.

The overlap is intentional. Vouchers warm the gifting audience that buys again in spring. Group bookings fill weekday inventory while vouchers convert. Direct acquisition runs through the whole window because every direct booking captured in winter compounds into a higher-margin repeat customer.

Get the free Shoulder-Season Revenue Playbook

A free playbook built for Australian operators heading into winter. Inside: the full 90-day shoulder season calendar, pricing benchmarks by vertical (tours, charters, lessons, attractions, rentals), copy-and-paste email scripts for each of the three plays above, and a “what to do this week” action list.

Drop your email below and we’ll send you the link.

Pick your first play

Start with the play that fits the gap in your business. Gift vouchers if you already have a direct audience worth marketing to. Group bookings if weekday capacity is the bottleneck. Direct booking promotions if your OTA mix is over 60% and commission cost is the biggest drag on your margin.

Run one play well before stacking the next. Most operators try all three at once and finish winter wondering why none of them worked.

Run a smarter shoulder season with Rezdy

See how Rezdy helps Australian operators maximise margin through shoulder season.

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Frequently Asked Questions

  • Off-season revenue for tour operators comes from three categories: pre-selling gift vouchers for next summer's peak, capturing weather-independent group bookings from corporates and schools, and running direct booking promotions to shift mix away from commission-heavy OTA channels. Each category targets a different revenue mechanic, so the most effective shoulder season strategy runs all three in parallel rather than picking one.

  • No, not as a default. Discounting trains the audience to wait for the sale and compounds pricing damage year over year. The more effective shoulder season move is to defend list price and shift mix toward higher-margin direct bookings, weather-independent group revenue, and pre-sold gift vouchers redeemed in peak. Discounts only make sense as a tactical perk on direct bookings to incentivise channel shift, not as a blanket retail sale.

  • Mid-May through mid-July is the strongest standalone window in the APAC market, with a Father's Day push in late August leading into early September, and a second wave running through early Christmas. Voucher revenue lands in winter cash flow, and redemption lands in next summer's peak, so gift vouchers function as a forward-revenue play rather than a one-off seasonal product. Price them at face value, not discounted, and build expiry windows that protect margin (12 months is standard, 6 months on premium experiences).

  • Five steps. First, build a target list of HR teams, executive assistants, and conference organisers in your city. Second, package one or two of your existing experiences as closed-group offerings with a flat per-event rate. Third, reach out 6 to 8 weeks ahead of the Q2 and Q3 offsite window. Fourth, use weekday and shoulder-time slots that retail demand isn't filling. Fifth, track inventory by resource (boat, guide, vehicle) rather than by tour, so group bookings don't accidentally block retail capacity.

  • The strongest shoulder season strategy for Australian and New Zealand tour operators is a three-play framework: gift voucher campaigns in Q3 to shift cash flow toward next summer's peak, weather-independent group bookings from corporates, schools, and conferences to fill weekday inventory, and direct booking promotions to reclaim margin from commission-heavy OTA channels during the months when OTA volume drops anyway. Together, these three plays defend pricing and build forward revenue without running a damaging discount season.

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