Skydive Auckland

Reducing Admin & Expanding Reach With Rezdy

See how Skydive Auckland reduced manual admin, improved agent visibility, and grew online bookings to 90% with Rezdy’s connected booking and distribution tools.

0%

of bookings now come through online channels

0%+

of bookings now come through agents and reseller partners

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increase in bookings since adopting Rezdy

About Skydive Auckland

Skydive Auckland has been delivering unforgettable adventure experiences for more than 20 years and offers New Zealand’s highest tandem skydive at 18,000 ft. Located just a 45 minute drive from Auckland city, they welcome travellers from all over the world who come to experience the thrill of freefall and take in the country’s stunning landscapes from above. With a strong focus on safety, professionalism, and memorable guest experiences, the team has become one of the region’s leading adventure operators.

As demand continued to grow, Skydive Auckland delivered the same unforgettable skydiving experiences guests expected, but the systems behind the scenes were not built to keep up. 

“Rezdy takes the stress out of bookings and gives you back time to focus on your customers!”

Paige Thorp Marketing and Social Media

THE CHALLENGE

Before Rezdy: Manual Processes and Limited Reach

Before adopting Rezdy, the team relied on manual systems to manage bookings and availability. As demand increased, day-to-day coordination became more complex and time-intensive.

Key pain points

  • Manual schedule updates and booking coordination
  • High admin workload across daily operations
  • Limited visibility across agent and reseller channels
  • Reduced exposure through third-party distribution
  • Scaling without increasing staff effort

The team describes the situation clearly:

”Before Rezdy, our team found managing bookings really time-consuming. We had less visibility with agents, which made it harder to expand our reach. A lot of our time was spent juggling bookings, which added unnecessary admin work to our day-to-day operations.”

Beyond the immediate admin pressure, limited agent visibility meant fewer opportunities for consistent reseller bookings. As demand continued to rise, maintaining operational control while protecting the guest experience became increasingly difficult.

It became clear that to support continued growth, they needed a system that could centralise bookings, strengthen agent visibility, and reduce day-to-day manual oversight.

THE SOLUTION

Onboarding With Rezdy: A More Connected Operation

Adopting Rezdy brought Skydive Auckland an immediate lift in how they managed daily operations. With support through onboarding, they transitioned from manual processes to a single digital platform that brought together:

  • Bookings
  • Guest communication
  • Manifests
  • Agent connections
  • Payments

This shift replaced time-consuming admin with a clearer, more reliable workflow, making it easier for staff to stay organised and keep pace with growing demand.

As the team explains:

“Since moving to Rezdy we’ve really embraced all aspects of the platform. The Marketplace, online booking system, agent connections, and integrated payments have all become part of our daily operations. The recent integration with Rezdy Pay has been really valuable and it’s made transactions much smoother for customers.”

Paige Thorp Marketing and Social Media

With Rezdy’s online booking system in place, guests now receive instant confirmations and automated activity updates, making it simple to book and feel prepared for their jump. With Rezdy Pay built in, checkout is quick and secure, reducing manual handling for staff and creating a smoother booking experience end-to-end.

The team also strengthened its reseller distribution through Rezdy’s Marketplace and agent connections, making Skydive Auckland easier for partners to find and book. With live availability accessible to agents, bookings could be confirmed faster and managed more reliably, without adding extra admin.

Several Rezdy capabilities quickly became central to supporting efficiency, visibility, and growth:

  • Online booking and automated updates: improved the customer experience with instant confirmations and activity communication
  • Integrated payments with Rezdy Pay: streamlined checkout while reducing manual workload for staff
  • Marketplace and agent connections: increased reseller visibility and made it easier for agents to find and book experiences
  • Live availability access for partners: supported smoother agent bookings without additional admin

THE RESULTS

With Rezdy: Growth Through Automation, Distribution, and Stronger Digital Demand

With Rezdy in place, Skydive Auckland has seen a clear lift in how efficiently their operation runs each day. The business has achieved:

  • Almost 90% of bookings now coming through online channels
  • More than 30% of bookings generated through agent and reseller partners
  • An increase in total bookings of more than 1,400% since adopting Rezdy

This shift has given guests a faster and more convenient way to book while reducing the manual admin once required to manage daily demand. With fewer manual tasks to manage, staff can focus more on guests, from check-in through to the moment they take flight, helping the operator maintain its strong 5-star reputation and continue generating positive reviews.

With automated workflows, stronger distribution, and integrated payments through Rezdy Pay, the business is now well positioned for continued growth and long-term success.

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