Resources / Business Operations / Management / 2 Management Articles Our Management blog is dedicated to helping you streamline your processes, boost your efficiency, and deliver the best guest experiences possible. Whether you’re a seasoned tour operator or just starting out, you’ll find valuable insights and expert advice to help you succeed.
Operator Best Practice The 5 must-have characteristics of tour operators Updated October 2023 – In the vast and ever-evolving landscape of the tourism industry, tour operators serve as the backbone of travel experiences. Whether… Technology Management Benefits and challenges of AI for tour operators Updated April 2023 – For decades, artificial intelligence has been hailed as the technology of the future. Life-like robots have long appeared in science… Bookings Management Webinars Perfecting Your Manifest: A Guide for Tour Operators Your manifest is the key to the smooth running of your tour or activity. Are you structuring it in the best way? Watch this webinar… Sustainability Encouraging responsible tourism: tips and strategies for tour operators Updated April 2023 – Many tour and activity companies operate in destinations that rely heavily on tourism to fuel their local economy. These tour… Data How to use data to enrich your customers’ experiences Updated February 2024 – In the ever-evolving landscape of the tourism industry, data has become an indispensable tool for tourism marketing, and shaping the… Bookings Management Case Studies Case Study: Sitka Alaska Outfitters About Sitka Alaska Outfitters Sitka Alaska Outfitters is a guided tour company in Sitka, Alaska that offers fishing charters, ATV tours and unique wildlife tours… Case Studies Operator Best Practice Case Study: 702 Helicopters Navigate Your Tour Business Towards Success They say the only way to see the Sin City is from above. Brian Lorenz of 702 Helicopters… Operator Best Practice The benefits of real-time availability for tour and activity operators Updated March 2023 – As the travel and tourism industry continues to digitize its processes, modern travelers are beginning to acclimatize to seamless user… Case Studies Operator Best Practice Case Study: escapeXperience Escape the admin bloat with Rezdy Tucked away in the charming melting-pot Melbourne suburb of Oakleigh is one of Australia’s most loved escape room… Legal Waivers: What you need to know before you find yourself legally protected Does my business need a waiver? Waivers provide your customers with information about the risks associated with any tour that you offer and protects… Operator Best Practice How to become a successful tour operator: our top 20 tips Updated July 2023 – Prior to the onset of the busy travel season, you should make a pledge to yourself – this is the year… Bookings Management 5 tips on how to handle overbookings Updated August 2022 – As a tour and activity provider, changes within your daily operations are inevitable. No-shows, cancellations, and time changes are a… Legal How to Draft a Foolproof Liability Waiver for Your Business As an activity provider who offers exciting charter fishing trips into the crystal blue waters that surround your town, you often make action, adventure… Bookings Management What is direct booking vs indirect booking? No matter what types of tours and activities you offer, you know that you need bookings in order to thrive. As part of your… Operator Best Practice Online vs offline travel bookings: which is right for you? Updated January 2024 – Bookings are the lifeblood of your tourism business and crucial for its success. There are now various booking systems for… Operator Best Practice Everything You Need to Know About Gift Cards There is a growing trend among people buying gifts for friends and loved ones towards buying experiences as gifts rather than buying objects. This… Sustainability Sustainable tourism: what it is & how tour operators can help Updated June 2023 – In recent years, the demand for green tourism has skyrocketed as more and more travelers seek out eco-friendly and sustainable… Case Studies Operator Best Practice Case Study: Tour de Vines Bag A Peak With Rezdy’s Booking Software Damian Cerini is the Owner & Founder of Tour de Vines, a tour operation which successfully marries a… Case Studies Operator Best Practice Case Study: Go Sea Kayak Turn the Tide With Rezdy’s Online Booking Software Kurt Tutt loves his job at Go Sea Kayak. He gets to give people a once in… Case Studies Operator Best Practice Case Study: Sunshine Coast Skydivers Soar With Rezdy’s Online Booking System Tony is the Manager of Sunshine Coast Skydivers, a beach tandem skydiving tour on the Sunshine Coast. Since Tony’s… Operator Best Practice Tax Deductions Tour Operators Can Claim: 10 Examples For small business tour operators, it can be hard to know all of the things you can claim off your tax. In terms of… Operator Best Practice The Tour Operator’s Itinerary Checklist Every tour operator needs to be great at creating and executing a fitting itinerary for their guests. After all, an itinerary is one of… Operator Best Practice Different types of tours and how to manage them: A guide for first-time tour operators Updated September 2022 – So you’ve decided that you want to start running tours. But now, you’re stuck on exactly how to approach your… Bookings Management How to build the perfect passenger manifest Updated May 2023 – The success of any tour program relies heavily on the effective management of multiple moving parts, and one of the… Operator Best Practice How to increase sales in the travel business and stay ahead of competitors Updated September 2022 – Finding creative ways to maximize sales is at the top of every travel business’ mind. But determining the most effective…