Resources / Business Operations / 2 Business Operations Articles Welcome to the Business Operations blog on Rezdy! Here, we share the latest tips, tricks, and tools to help you optimize your tour operator business and enhance your guest experiences. From management to platform solutions, you’ll find everything you need to stay ahead of the curve.
Benefits of online booking software for tour operators Updated April 2023 – We now live in an era where everything is practically inseparable from the internet, including business. It’s now crucial that… What is a payment gateway and why you need one Payment gateway fees: which provider offers the best deal? How to hire and train amazing tour guides Kelsey Tonner from the Be a Better Guide Project shares his tips and insights on developing great tour guides and leaders. I am an… Why use Mobile Wallets like GooglePay & ApplePay Deciding which payment gateway to use The Top 5 Under-Utilized Features of Rezdy and How to Use Them Terms & conditions for tour operators. What should you include? With all the disruption of the pandemic and the flood of cancellations, a lot of experienced operators are wondering what they should put into… Case Study: Ultimate Winery Experiences Australia Transcript The last 18 months has been interesting. 2019 for the ultimate winery experiences was a boom. We were really gaining momentum. We had… Case Study: Reason Escape Room Virtual experiences CAN work and yes, they can generate revenue. Across the industry, we’ve seen questions on the effectiveness of virtual tours & experiences…. Creating videos on a budget in your tour business First off, why video? How many hours did you spend last week on Netflix? What about YouTube? I’d bet that it was quite a… 5 Advantages of Finding the Perfect Online Booking System Tour and activity operators who are searching for an online booking system for their business will find that they have plenty of options to… Choosing a Tour Booking Platform: Questions to Ask About Costs & Booking Fees This is the third article in our series on Choosing a Tour Booking Platform. We’ve covered “Questions to Ask About Data Security & Autonomy”… Choosing a Tour Booking Platform: What to Ask About Distribution Channels This is the second article in our series on Choosing a Tour Booking Platform. Last time, we explored the vital questions to ask about… Ideas for Monitizing Virtual Tours Virtual tours, virtual tours and virtual tours. It’s the buzzword of the travel industry at the moment. I’ve seen it, you’ve seen it, we… Case Study: London Taxi Tours The travel industry is in turmoil. Many tour operators are making the tough decisions to let their employees go. As this drags on, redundancies… 6 Additional Income Streams For Tour Operators Getting as many bookings as possible is necessary to sustain your tour and activity business, but there are lots of other ways that you… Case Study: El Sol Vida It’s no secret, the COVID-19 virus has made it an extremely challenging time for many tour operators out there. Cancellations are coming in, bookings… 4 Ways to Successfully Manage Your Tour & Activity Business Many tour and activity operators feel that the best part of their jobs is that every day is different from the one before. Some… How to make a virtual tour: driving business in a post COVID-19 world There are numerous lessons that COVID-19 taught the travel industry – and the benefits of live virtual tours is one of the most prominent… Tour booking form template This article was co-written with Tourism Tiger. Updated February 2023 – If you’re looking for a tour booking form template, you’ve come to the… Waivers – Why Your Business Should Move It to Digital Every tour and activity company, regardless of the products or services that it offers, should require its customers to sign a waiver. Liability waivers… How to Create an Impressive Itinerary That Customers Can’t Say No To! During their online booking journey, travelers spend a lot of time looking at their different options. They may hop from one tour and activity… 5 Reasons Why You Should Add Travel Trade Shows to Your Budget Attending a travel industry trade show is a commitment. Not only do you have to spend money to travel to the trade show and… How to Attract Sustainable Travelers Sustainable travelers are ready to explore, and they aren’t afraid to spend the money necessary in order to travel responsibly. According to The Caterer, ethical… Jump on the experience gift bandwagon with Rezdy 35% – this number has been growing every year – of Rezdy customers sold gift cards last year. That’s because gift cards and gift… Why Sustainable Travel Matters to Tour Operators Traveling is a favorite pastime for people of all ages. From families who want to introduce their young children to the rest of the… Case Study: Cat O’Nine Tails Cruises It’s Smooth Sailing With Rezdy’s Booking Software Jeff runs a tight ship when he sails the Cat O’ Nine Tails catamaran on Brisbane’s waterways. But a… Case Study: Tastes of the Hunter Wine Tours About Tastes of the Hunter Wine Tours Looking for a sweet wine escape? Maybe with the special someone, family or a day out with… 7 tour pricing strategies to grow your tour bookings Updated November 2022 – It can be tricky to put a price tag on an experience, however, despite this, pricing is everything in the… 3 tips on how to price your travel products 3 tips on how to price your travel products Perhaps you’ve done all of the market research possible, and you have identified the hole… 6 ways to increase profit margins in the tourism industry Updated March 2023 – As a tour operator, maximizing tourism profit is crucial to the success of your business. However, with so many factors… The 5 best ways to collect data for tourism businesses It seems like data is the buzzword of the year. Marketing experts hail data as the key to unlocking endless potential among targeted groups… 5 types of tour guide insurance all tour operator businesses need 5 types of tour operator insurance and what to consider Updated November 2021 – As a tour operator, you will be dealing with risks… How to create a waiver for travel and tours Updated February 2022 – No matter what type of action and adventure your company provides its customers with, it’s important to cover your ground… How to look for the qualities of an effective tour guide operator when hiring Updated June 2022 – Raise your hand if you’ve ever felt like giving up on hiring your next tour guide. When you on-board new… 10 More Must-Have Features of Online Booking Systems We previously discussed the major features that every online booking system requires to support a tour or activity business. However, those were the bare… Essential online booking system features for tour operators Updated July 2023 – Whether you run a kayaking rental business on the island of Maui or you’re a tour guide operator working in… 5 Ways Tour Operators can Brand Themselves on a Budget Branding is one of those words that just sounds expensive, especially to independent tour and activity operators who need to grow their business in… The 5 must-have characteristics of tour operators Updated October 2023 – In the vast and ever-evolving landscape of the tourism industry, tour operators serve as the backbone of travel experiences. Whether… Benefits and challenges of AI for tour operators Updated April 2023 – For decades, artificial intelligence has been hailed as the technology of the future. Life-like robots have long appeared in science… Perfecting Your Manifest: A Guide for Tour Operators Your manifest is the key to the smooth running of your tour or activity. Are you structuring it in the best way? Watch this webinar… Encouraging responsible tourism: tips and strategies for tour operators Updated April 2023 – Many tour and activity companies operate in destinations that rely heavily on tourism to fuel their local economy. These tour… From the Experts: 10 Extra Essential Features for Online Booking System As a tour and activity operator that is doing business in the 21st century, you know that an online booking system is an essential business tool. But… Protect You and Your Business: How to Create A Liability Release Form Your tour and activity company is going to welcome a wide variety of guests to enjoy your experiences, and safety is likely one of… How to use data to enrich your customers’ experiences Updated February 2024 – In the ever-evolving landscape of the tourism industry, data has become an indispensable tool for tourism marketing, and shaping the… The ultimate checklist for reservation system features Updated January 2023 – As the tourism and travel industry begins to recover, it’s necessary for tour and activity providers to be prepared for… Case Study: Sitka Alaska Outfitters About Sitka Alaska Outfitters Sitka Alaska Outfitters is a guided tour company in Sitka, Alaska that offers fishing charters, ATV tours and unique wildlife tours… Case Study: 702 Helicopters Navigate Your Tour Business Towards Success They say the only way to see the Sin City is from above. Brian Lorenz of 702 Helicopters… The benefits of real-time availability for tour and activity operators Updated March 2023 – As the travel and tourism industry continues to digitize its processes, modern travelers are beginning to acclimatize to seamless user… How to Customize Booking Calendar Plugin for WordPress The WordPress booking calendar plugin for your operators is the complete solution that you need for accepting online bookings at your tour and activity…