Resources / Guest Experience / Customer Service Customer Service Articles Our Customer Service blog is dedicated to helping you deliver exceptional service to your guests. From pre-booking to post-tour follow-up, we share tips and best practices to help you build strong relationships with your guests and keep them coming back.
Creating The Best Experience Customer Service The importance of customer service in tourism and how to ace it from start to finish In the vibrant world of tourism, customer experience is the heartbeat that makes the journey unforgettable. From dreaming of exotic destinations to relishing memories… Creating The Best Experience 5 essential tips: route planning for seamless travel experience A guest blog by Upper.inc Planning a trip? It’s thrilling, isn’t it? The thought of new places, people, and experiences. However, to guarantee a… Creating The Best Experience How tour and activity operators can provide accessible tourism experiences Accessible tourism is a crucial aspect of the travel industry that allows people with disabilities and other accessibility needs to fully participate in tourism… Creating The Best Experience 7 ways to building customer loyalty and growing your tour business A guest blog by Nina Petrov In the new normal and in a post-pandemic world, the tour industry is seeing a rapid resurgence. Now… Creating The Best Experience What are the top 5 things to meet tourist demand right now? With international borders steadily reopening and restrictions beginning to ease across the globe, travelers are eager to plan their next holiday. With that being… Creating The Best Experience 5 steps to create a great customer experience in your tour company HaAs a tour operator, developing an intimate understanding of your customers is a vital element to provide positive customer experiences. It can however be… Creating The Best Experience What do customers expect in the online booking process? What does the perfect online booking process look like for your customers? You could market your tourism business with great success and amazing reviews… Customer Feedback How to ask customers to leave a review for tours and activities [with examples] Updated March 2024 – Garnering reviews are necessary for any business that wants to grow. Reviews are an essential part of your business’s marketing strategy… Creating The Best Experience How to use Extras to add dimension and value to guest experiences How can tour and activity operators add to their booking profits in a low-risk and high-return way? By offering Extras! The Extras feature within… Customer Feedback 4 platforms to focus on when managing reviews & ratings Why manage your reviews and ratings? 93% of consumers say online reviews impact their purchasing decisions according to Podium. And as online sources of… Customer Feedback Guest Blog: 5 tips to improve the feedback loop of tour reviews Many companies are making mistakes in processing tour feedback. This is directly impacting the reputation and referrals of tour operators and OTAs. Let’s look… Customer Feedback Industry Guide To Managing Negative Online Reviews: Wherewolf Guest Blog “Industry Guide To Managing Negative Online Reviews” is a guest blog from Wherewolf, written by Natalie. Natalie Ryder is originally from Otago, New Zealand…. Customer Feedback Social Listening, Customer Service & Customer Reviews: The Key Ingredients to Your Business Success Everyone overlooks customer service. It’s easy for tour and activity operators to get caught up in the process of trying to generate new business… Customer Feedback 7 simple steps to quickly get your tour a steady stream of 5-star reviews In today’s digital age, reviews and feedback are of absolute importance. Why? One-word, social proof. Think about it, if you were a girl in… Customer Feedback 5 Ways to Get More Customer Reviews & Grow Your Business A lot of time and resources are invested into developing your own digital content. From social posts to an engaging, interactive website, you need… Customer Feedback The online business: 6 reasons why customer feedback matters It’s always been critical to know what the customer thinks, but it’s never been more crucial to generate customer feedback for your business. Customer feedback… Customer Feedback 4 Ways to Manage Negative Reviews Effectively Social networking has ushered in a new era of online marketing which allows travel brands to connect directly with their consumers and engage their… Customer Feedback Handle bad reviews like a boss Tour and activity providers need to solicit feedback from their guests in order to improve their brand recognition online and to establish trust amongst… Creating The Best Experience How to Get More Bookings by Nailing Your Customer Communications In the digital age of instant communication, travelers expect more from your tour and activity company than a simple confirmation e-mail that their booking… Customer Feedback Marketing 101 Tip: Know the Value of Tour Reviews Online reviews are just one aspect of your social media presence, but this feedback is some of the most powerful marketing material that you… Creating The Best Experience A Roadmap to Legendary Customer Service This webinar covers: Implementing the five core elements of legendary customer service on tour How to be reliably responsive: Tools and systems from the best… Customer Feedback Want Good and Elaborate Reviews? A Little Bit of Extra Effort Goes a Long Way Travelers rely heavily on reviews when they are making selections for their upcoming trips. Whether these reviews are posted on Facebook or found on TripAdvisor,… Customer Feedback “Rezdy is just epic” and More Awesome Reviews A few years ago now, we noticed a gap in the market. There were plenty of online booking systems for those in the travel… Creating The Best Experience How to write exciting tour guide commentary Updated September 2022 – You don’t want to be the tour guide that everyone dreads. The one that drones on and on about facts,… Creating The Best Experience Evaluating customer expectations and satisfaction in the tourism industry Updated June 2023 –Are your customers leaving your tours and activities feeling satisfied and exhilarated, or are they left with unmet expectations? In the… Customer Feedback How to Get 5 Star Reviews for Your Tour or Activity Today’s global travelers are a savvy bunch. A promotional campaign may pique their interest in a tour or activity — but they are going to do their research before… Creating The Best Experience What you need for your tour’s quality assurance program Tour and activity operators are in the business of delivering valuable experiences. This is what makes strong quality assurance procedures both absolutely necessary and… Customer Feedback 4 Signs You’re Failing at Online Reviews: A Guide for Tour Operators Online reviews can make or break your tour or activity business, because your kind of business is so dependent on its local reputation. In… Creating The Best Experience How to handle customer complaints: A guide for tour operators Updated June 2022 – Feedback and online reviews offer a vast amount of potential for businesses looking to expand their online presence and reach…