Customer Service Guest Experience Top 6 customer expectations when looking for tours in 2022 As global vaccination rates steadily increase and countries begin to reopen their borders, 2022 is looking to be a positive year for the tourism… Customer Service Guest Experience 5 steps to create a great customer experience in your tour company As a tour operator, developing an intimate understanding of your customers is a vital element to provide positive customer experiences. It can however be… Customer Service Guest Experience What do customers expect in the online booking process? What does the perfect online booking process look like for your customers? You could market your tourism business with great success and amazing reviews… Customer Service Guest Experience How to Get More Bookings by Nailing Your Customer Communications In the digital age of instant communication, travelers expect more from your tour and activity company than a simple confirmation e-mail that their booking… Customer Service Guest Experience A Roadmap to Legendary Customer Service This webinar covers: Implementing the five core elements of legendary customer service on tour How to be reliably responsive: Tools and systems from the best… Customer Service Guest Experience Customer Expectations VS. Customer Satisfaction The expectation and satisfaction theory is a cognitive theory that was originally developed by psychologists and marketing professionals in the late 1980s, and it… Customer Service Guest Experience What You Need for Your Tour’s Quality Assurance Program Tour and activity operators are in the business of delivering valuable experiences. This is what makes strong quality assurance procedures both absolutely necessary and… Customer Service Guest Experience Creating the Perfect Passenger Manifest for Your Tours There are a lot of moving parts involved in a tour program, and your passenger manifest is absolutely key to your success. Without one,… Customer Service Guest Experience How to manage customer complaints: A guide for tour operators Unhappy customers are (hopefully) rare, yet they do crop up from time to time in the industry. But with a good complaints handling policy,…
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