Creating The Best Experience 7 ways to building customer loyalty and growing your tour business A guest blog by Nina Petrov In the new normal and in a post-pandemic world, the tour industry is seeing a rapid resurgence. Now… Creating The Best Experience Top 6 customer expectations when looking for tours in 2022 As global vaccination rates steadily increase and countries begin to reopen their borders, 2022 is looking to be a positive year for the tourism… Creating The Best Experience What are the top 5 things to meet tourist demand right now? With international borders steadily reopening and restrictions beginning to ease across the globe, travelers are eager to plan their next holiday. With that being… Creating The Best Experience 5 steps to create a great customer experience in your tour company HaAs a tour operator, developing an intimate understanding of your customers is a vital element to provide positive customer experiences. It can however be… Creating The Best Experience What do customers expect in the online booking process? What does the perfect online booking process look like for your customers? You could market your tourism business with great success and amazing reviews… Creating The Best Experience How to use Extras to add dimension and value to guest experiences How can tour and activity operators add to their booking profits in a low-risk and high-return way? By offering Extras! The Extras feature within… Customer Feedback 4 platforms to focus on when managing reviews & ratings Why manage your reviews and ratings? 93% of consumers say online reviews impact their purchasing decisions according to Podium. And as online sources of… Customer Feedback Guest Blog: 5 tips to improve the feedback loop of tour reviews Many companies are making mistakes in processing tour feedback. This is directly impacting the reputation and referrals of tour operators and OTAs. Let’s look… Customer Feedback Industry Guide To Managing Negative Online Reviews: Wherewolf Guest Blog “Industry Guide To Managing Negative Online Reviews” is a guest blog from Wherewolf, written by Natalie. Natalie Ryder is originally from Otago, New Zealand…. Customer Feedback Social Listening, Customer Service & Customer Reviews: The Key Ingredients to Your Business Success Everyone overlooks customer service. It’s easy for tour and activity operators to get caught up in the process of trying to generate new business… Customer Feedback 7 simple steps to quickly get your tour a steady stream of 5-star reviews In today’s digital age, reviews and feedback are of absolute importance. Why? One-word, social proof. Think about it, if you were a girl in… Customer Feedback 5 Ways to Get More Customer Reviews & Grow Your Business A lot of time and resources are invested into developing your own digital content. From social posts to an engaging, interactive website, you need… Customer Feedback The online business: 6 reasons why customer feedback matters It’s always been critical to know what the customer thinks, but it’s never been more crucial to generate customer feedback for your business. Customer feedback… Customer Feedback 4 Ways to Manage Negative Reviews Effectively Social networking has ushered in a new era of online marketing which allows travel brands to connect directly with their consumers and engage their… Customer Feedback Handle bad reviews like a boss Tour and activity providers need to solicit feedback from their guests in order to improve their brand recognition online and to establish trust amongst… Creating The Best Experience How to Get More Bookings by Nailing Your Customer Communications In the digital age of instant communication, travelers expect more from your tour and activity company than a simple confirmation e-mail that their booking… Customer Feedback Marketing 101 Tip: Know the Value of Tour Reviews Online reviews are just one aspect of your social media presence, but this feedback is some of the most powerful marketing material that you… Creating The Best Experience A Roadmap to Legendary Customer Service This webinar covers: Implementing the five core elements of legendary customer service on tour How to be reliably responsive: Tools and systems from the best… Customer Feedback Want Good and Elaborate Reviews? A Little Bit of Extra Effort Goes a Long Way Travelers rely heavily on reviews when they are making selections for their upcoming trips. Whether these reviews are posted on Facebook or found on TripAdvisor,… Customer Feedback “Rezdy is just epic” and More Awesome Reviews A few years ago now, we noticed a gap in the market. There were plenty of online booking systems for those in the travel… Creating The Best Experience How to write exciting tour guide commentary been on one of those tours before, trying to surreptitiously check our watches to count down the minutes until it’s over. As a tour… Creating The Best Experience How to best evaluate customer expectations and customer satisfaction Updated January 2022 – The expectation and satisfaction theory is a cognitive theory that was originally developed by psychologists and marketing professionals in the… Customer Feedback How to Get 5 Star Reviews for Your Tour or Activity Today’s global travelers are a savvy bunch. A promotional campaign may pique their interest in a tour or activity — but they are going to do their research before… Creating The Best Experience What you need for your tour’s quality assurance program Tour and activity operators are in the business of delivering valuable experiences. This is what makes strong quality assurance procedures both absolutely necessary and… Customer Feedback 4 Signs You’re Failing at Online Reviews: A Guide for Tour Operators Online reviews can make or break your tour or activity business, because your kind of business is so dependent on its local reputation. In… Creating The Best Experience How to handle customer complaints: A guide for tour operators Updated June 2022 – Feedback and online reviews offer a vast amount of potential for businesses looking to expand their online presence and reach…
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