Resources / Guest Experience / Customer Service / Customer Feedback Customer Feedback Get the latest industry knowledge and best practices on customer feedback management, tailored specifically for tour operators.
Customer Feedback How to ask customers to leave a review for tours and activities [with examples] Updated March 2024 – Garnering reviews are necessary for any business that wants to grow. Reviews are an essential part of your business’s marketing strategy… Customer Feedback 4 platforms to focus on when managing reviews & ratings Why manage your reviews and ratings? 93% of consumers say online reviews impact their purchasing decisions according to Podium. And as online sources of… Customer Feedback Guest Blog: 5 tips to improve the feedback loop of tour reviews Many companies are making mistakes in processing tour feedback. This is directly impacting the reputation and referrals of tour operators and OTAs. Let’s look… Customer Feedback Industry Guide To Managing Negative Online Reviews: Wherewolf Guest Blog “Industry Guide To Managing Negative Online Reviews” is a guest blog from Wherewolf, written by Natalie. Natalie Ryder is originally from Otago, New Zealand…. Customer Feedback Social Listening, Customer Service & Customer Reviews: The Key Ingredients to Your Business Success Everyone overlooks customer service. It’s easy for tour and activity operators to get caught up in the process of trying to generate new business… Customer Feedback 7 simple steps to quickly get your tour a steady stream of 5-star reviews In today’s digital age, reviews and feedback are of absolute importance. Why? One-word, social proof. Think about it, if you were a girl in… Customer Feedback 5 Ways to Get More Customer Reviews & Grow Your Business A lot of time and resources are invested into developing your own digital content. From social posts to an engaging, interactive website, you need… Customer Feedback The online business: 6 reasons why customer feedback matters It’s always been critical to know what the customer thinks, but it’s never been more crucial to generate customer feedback for your business. Customer feedback… Customer Feedback 4 Ways to Manage Negative Reviews Effectively Social networking has ushered in a new era of online marketing which allows travel brands to connect directly with their consumers and engage their… Customer Feedback Handle bad reviews like a boss Tour and activity providers need to solicit feedback from their guests in order to improve their brand recognition online and to establish trust amongst… Customer Feedback Marketing 101 Tip: Know the Value of Tour Reviews Online reviews are just one aspect of your social media presence, but this feedback is some of the most powerful marketing material that you… Customer Feedback Want Good and Elaborate Reviews? A Little Bit of Extra Effort Goes a Long Way Travelers rely heavily on reviews when they are making selections for their upcoming trips. Whether these reviews are posted on Facebook or found on TripAdvisor,… Customer Feedback “Rezdy is just epic” and More Awesome Reviews A few years ago now, we noticed a gap in the market. There were plenty of online booking systems for those in the travel… Customer Feedback How to Get 5 Star Reviews for Your Tour or Activity Today’s global travelers are a savvy bunch. A promotional campaign may pique their interest in a tour or activity — but they are going to do their research before… Customer Feedback 4 Signs You’re Failing at Online Reviews: A Guide for Tour Operators Online reviews can make or break your tour or activity business, because your kind of business is so dependent on its local reputation. In…