Resources / Guest Experience / 2 Guest Experience Articles Our Guest Experience blog is all about making your guests feel welcomed, valued, and satisfied with their tour experience. From website design to customer service, we share the latest insights, tips, and best practices to help you create the ultimate guest experience.
Why Tour Operators Should Invest in a Good Website Just like in the real world, first impressions are everything on the web. Your tour and activity company’s website will say a lot about… “Rezdy is just epic” and More Awesome Reviews A few years ago now, we noticed a gap in the market. There were plenty of online booking systems for those in the travel… 10 ‘no designer required’ Website Improvements Is your website bringing you the amount of bookings you want? There are a myriad of possible website improvements you can implement to get you… How to write exciting tour guide commentary Updated September 2022 – You don’t want to be the tour guide that everyone dreads. The one that drones on and on about facts,… Why a WordPress Booking Plugin is the First Step in Optimizing Your Website A WordPress Booking Plugin allows you to transform your website into an online booking portal, where your customers can make instant reservations for their tours… Evaluating customer expectations and satisfaction in the tourism industry Updated June 2023 –Are your customers leaving your tours and activities feeling satisfied and exhilarated, or are they left with unmet expectations? In the… How to Get 5 Star Reviews for Your Tour or Activity Today’s global travelers are a savvy bunch. A promotional campaign may pique their interest in a tour or activity — but they are going to do their research before… 5 “No Designer Required” Tips To Improve Your Website Today Tour & activity operators of the world, rejoice! If you want to improve your sales online without having to email your ‘takes 7 days… 3 Ways Your Tour or Activity Website is Leaking Money ‘Little drops of water make the soil very wet.’ Working for a utility company can be a life changing experience. Just after I finished… What you need for your tour’s quality assurance program Tour and activity operators are in the business of delivering valuable experiences. This is what makes strong quality assurance procedures both absolutely necessary and… 4 Signs You’re Failing at Online Reviews: A Guide for Tour Operators Online reviews can make or break your tour or activity business, because your kind of business is so dependent on its local reputation. In… Case Study: Pacific Divers Dive Head First Into Easy Booking Management Stephen Lyons is the Proprietor and General Manager of Pacific Divers, who offer dive adventures in the middle… Case Study: GoCar Barcelona Win the Race for Online Bookings With Rezdy You can usually find Damien Harris in Barcelona, getting his customers geared up for the drive… Website creation tools for tour operators: Our top 3 picks! While it’s a task that’s often pushed to the bottom of your to-do list, keeping your website functional and fresh is so important because… How to handle customer complaints: A guide for tour operators Updated June 2022 – Feedback and online reviews offer a vast amount of potential for businesses looking to expand their online presence and reach… Mobile Website Design for Tour Operators: 5 Reasons Why You NEED It! In case you haven’t noticed, the world is rapidly moving from desktop to mobile. In many countries (including the US and Australia) sales of… How to Build your Successful Tour & Activity Website Like all other websites, a successful tour and activity website takes a lot of time and a lot of work – there is no…