Rezdy vs. FareHarbor
Booking Software Comparison
Choosing the right booking software is key to your business’s online success so it’s important to know how different ones shape up and which one is the best fit for you.
Why Rezdy Comes Out on Top
If you’re looking for a comparison between Rezdy and FareHarbor, you’ll probably know that both online booking management platforms offer excellent features for tour and activity operators. But what you might not be aware of yet is that Rezdy consistently outperforms FareHarbor in terms of ease of use, flexibility, price and more. Here’s what you should know before you make your choice.
An independent platform gives you privacy.
FareHarbor used to be a family-owned booking platform, but in 2018 it was acquired by Booking Holdings: the group behind Booking.com. As such, some operators are now concerned that Booking.com can access their tour and customer data in order to grow their platform and revenue. Unlike FareHarbor, Rezdy is 100% independent so we’re focused on you and your business growth as an operator. With us, you can keep your customer relationships and booking data entirely to yourself.
You should have control over your booking engine.
FareHarbor is not a DIY system, and that repeated assistance is required to get the system set up properly. While support is free for both platforms, this means that:
- Any time you want to change anything in FareHarbor, from product to prices, to session settings, you may need to spend time talking to support or waiting for a response.
- You’ll have limited control over your own booking engine, meaning things could be changed without you being aware. Your rankings could even suffer as a result. With Rezdy, you maintain full control over your own website and widgets. We empower you to understand and manage everything yourself through an intuitive interface, self-service guides and videos, and free customer support whenever you need it.
FareHarbor also includes their logo on your website or widget, Rezdy provides you with a white-label solution for a professional look.
Choose your payment gateway, your way.
When you work with FareHarbor you’re required to connect to FareHarbor’s payment gateway. You’re also forced to pass that cost onto the customer. With Rezdy you can choose from dozens of payment gateway options including discounted rates with RezdyPay and Stripe. You can decide whether to pass on the credit card fees to the customer or absorb them into your costs, plus you can pair your Rezdy App with the Square credit card reader for fast and easy tap payments in person.
Rezdy offers clear pricing plans.
While we’re on the topic of commissions, it’s worth comparing the FareHarbor and Rezdy pricing structures. Although FareHarbor charges nothing to use the platform it does charge that 6% commission through their proprietary payment gateway, which can actually make it one of the most expensive options in the market. This actively discourages you from making higher sales! With Rezdy you pay a small monthly subscription to unlock far lower commissions at 2% or even lower, which you can choose to absorb or pass on. With unlimited users, resellers, products and bookings, this makes Rezdy fantastic value.
Rezdy has a mobile app for Android and iOS.
FareHarbor does have one mobile app for Apple devices, but what if you or one of your staff happens to have an Android phone? Rezdy has native mobile apps for both Apple and Android so you can easily manage booking information, access dietary requirements and pick-up locations, scan ticket QR codes, contact no-shows and more with detailed manifests.
The booking process should be easy for all.
Rezdy won Capterra’s Ease of Use Award in 2018. Our platform is intuitive from the moment you log in, taking just seven steps to add your booking engine to your website and one click to create a website from scratch. The booking process is also optimised for a smooth, mobile-friendly customer experience.
Customer payments can be flexible.
Customers can be discouraged if they only have one option for booking a tour or activity. Booking platforms such as FareHarbor require full payment upfront for online bookings. Meanwhile, Rezdy allows you to accept deposits and/or multiple payments. Make payments flexible and easy, and you’ll be likely to take more bookings.
Going the extra mile…
It’s not just the big things, but also the little things that set Rezdy apart. Things like our customer relationship management system which makes it super easy to import and export your data. The ability to cross-sell and up-sell with our Accelerate and Expansion plans, which encourages customers to add extras to their cart like similar activities and tour souvenirs. Our streamlined mobile manifest app, which provides all the data you need to provide personalised service during your tours and experiences. We also offer a distribution-only plan for our reseller marketplace, so you can access these resellers even if you’re not using the Rezdy booking engine.
We pay attention to these features because we know they make a difference to operators every day. And with a free 21-day trial that gives you full functionality in Rezdy, you get the chance to really put the system to the test to see if it works for your business.
Freedom, unlimited.
Rezdy really is all about providing freedom for you as an operator. We have no lock-in contracts, so you can cancel at any time. We don’t limit the number of third party integrations you can use to help you run your business, including Xero, MailChimp and Google Analytics.
We don’t limit the number of individual users for your account, and we don’t limit the number of resellers you can connect with in our huge reseller marketplace. There are 18,000 resellers and counting to choose from, including TripAdvisor, Headout, Adrenaline, Klook, Trip.com, Expedia, GetYourGuide and Viator.
Put simply – you can make as many bookings as you like, for as many products as you like, through as many channels as you like – with all the support you need!
We’re here for you, 365 days a year.
When it comes to support, you won’t find better than Rezdy. We have three support centres across the globe including in Sydney, Raleigh and Las Vegas, providing support over phone, Facebook Messenger, email and Rezdy chatbot. This is in addition to our extensive Help & Training Hub and step-by-step emails to help get your system set up with a minimum of fuss. Unlike FareHarbor, Rezdy provides all the knowledge and usability you need to manage your own booking engine with the support to back you up should you ever need it.
In summary: The 6 key reasons customers choose Rezdy over FareHarbor
- We are independent and unbiased – we work openly with businesses large and small.
- You stay in full control at all times – of your data, your branding and your customer relationships. Your customer contacts are yours alone- to nurture, retarget, promote and upsell to.
- You can change your pricing strategy to stay competitive – you have full control over whether you absorb or pass on booking fees, which helps you keep your business competitive and cash flowing as customer demand fluctuates.
- You have unlimited access to our reseller marketplace – search and connect with as many channel partners as you like – from large online travel agents through to hotel concierges, tourism bodies and local businesses. Simplify your channel management and reporting by inviting your existing agents too.
- You can choose your payment gateway – while the best rates are found through RezdyPay and our partners Stripe, Square and TrustMyTravel, we work with many payment solutions to give you full flexibility.
- You will enjoy freedom! – with no lock-in contracts, no limit on users, products or reseller connections – our customers stay with us because they value our platform, not because they have to.
Switching is easy and we can help, with no downtime in taking or processing bookings. You can find out more here. Whether you prefer on-demand, self-service resources or 1:1 time with a human, we’ll help you get set up fast and effortlessly.
What are you waiting for?!
In the comparison between FareHarbor and Rezdy, we know which option we’d choose. If you’d like any questions answered feel free to get in touch, or fill in a few details and get started with a free 21-day trial of Rezdy’s modern booking platform.