RezdyPay Terms of Service

Use of Stripe

  • Payment processing services for Providers on Rezdypay are provided by Stripe and are subject to the Stripe Connected Account Agreement , which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a Provider on Rezdypay , you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Rezdy enabling payment processing services through Stripe, you agree to provide Rezdy accurate and complete information about you and your business, and you authorize Rezdy to share it and transaction information related to your use of the payment processing services provided by Stripe.

Business activity restrictions

  • The following categories restricted businesses of businesses and business practices are prohibited from using the Payments Services (“Prohibited Businesses”). Prohibited Business categories may be imposed by law or through the Payment Network Rules, by Rezdy or the requirements of the Processor’s Financial Services Providers. The types of businesses listed are representative but not exhaustive. If you are uncertain as to whether your business is a Prohibited Business or have questions about how these requirements apply to you, please contact Stripe. We may add to or update the Prohibited Business list at any time.
  • We reserve the right to off-board your Rezdypay account, subject to a thirty (30) day notice period to you, if it is deemed a high risk chargeback business.


  • We reserve the right to change the Fees at any time, subject to a seven (7) day notice period to you. If you continue to use the Payments Services and the Processor Services for such seven (7) days, then you are deemed to have accepted the change in Fees contemplated by such notice.
  • In addition to the above Fees, you are responsible for fees or penalties imposed by financial institutions as a result of your use of the Payment Services in a manner not permitted by this Agreement or by such financial intermediary’s rules and regulations.

Payout cycle to your nominated bank account

  • Available funds in your Stripe Connected account will be paid out to your connected bank account each Wednesday.
  • We reserve the right to change the payout schedule if you are experiencing escalated refund and dispute transactions.

Refund process

  • Your merchant fee is non-refundable. We reserve the right not to refund the associated booking fee.
  • Your connected bank account will be debited if your Rezdypay balance is insufficient to cover the refund. We will only release the refund to the payee when your Rezdypay balance is equal or greater than the refund amount.

Chargeback handling and fee

  • Rezdy may provide you with assistance, including notifications and software to help contest your chargebacks. We do not assume any liability for our role or assistance in contesting chargebacks.
  • You acknowledge that your failure to provide us with complete and accurate information in a timely manner may result in an irreversible chargeback being assessed.
  • If a dispute is resolved against your favour, we may recover the chargeback amount and any associated fees from you as described in this Agreement.

Tax Obligations

  • You have sole and exclusive responsibility to determine what, if any, taxes apply to the sale of your goods and services and/or the payments you receive in connection with your use of the Payments Services (“Taxes”). It is solely your responsibility to assess, collect, report, or remit the correct Taxes to the proper tax authority, whether in customers’ jurisdictions, your jurisdiction or elsewhere. We are not obligated to, nor will we, determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority, arising from any Transaction. Rezdy retains the right, but not the obligation, at its sole discretion, to complete and file tax or related reports with tax authorities regarding Transactions in those jurisdictions where Rezdy deems such reporting necessary. You hereby indemnify and hold Rezdy harmless from and against any and all liability related to Taxes and filings made by Rezdy in respect thereof. You agree that we may send you any tax-related information electronically.
  • You are obligated to pay all applicable taxes, fees and other charges imposed by any governmental authority, including, without limitation, any value added tax, goods and services tax, harmonized sales tax and/or provincial or territorial sales tax, on the Payments Services provided under this Agreement. If you are tax-exempt, you will provide us with an appropriate certificate or other evidence of tax exemption that is satisfactory to us.

Security Interest

As security for performance of your obligations under this Agreement, you grant us a first priority lien and security interest on all funds processed and deposited into all Payout Accounts (as defined in the Processor Terms), and any other bank accounts associated with your Rezdypay Account, and in any funds processed using the Payment Processing services. These security interests and liens will secure payment and performance of all of your obligations under this Agreement and any other agreements now existing or later entered into between us and you, including, without limitation, your obligation to pay any amounts due and owing to us. You will execute, deliver and pay the fees for any documents we request to create, perfect, maintain, and enforce this security interest.

Our Collection Rights

To the extent permitted by law, we may collect any obligations you owe us under this Agreement by requesting that the Processor deduct the corresponding amounts from the Reserve Account (as that term is defined below) or from funds payable to you arising from the settlement of Transactions. Fees will be assessed at the time a Transaction is processed and will be first deducted from the funds received for such Transaction. If these amounts are not sufficient to meet your obligations to us, we may charge the payment method associated with your Rezdypay Account for any amounts owed to us. Your failure to fully pay amounts that you owe us on demand will be a breach of this Agreement. You will be liable for our costs associated with collection in addition to the amount owed, including, without limitation, attorneys’ fees and expenses, costs of any arbitration or court proceeding, collection agency fees, and any applicable interest.

Additionally, we may require a personal guarantee from a principal of a business for funds owed under this Agreement. If we require a personal guarantee we will specifically inform you in advance.
In addition to the amount due, delinquent accounts may be charged with fees that are incidental to the collection of delinquent accounts and chargebacks, including, but not limited to, collection fees and convenience fees and other third-party charges.

You hereby explicitly agree that all communication in relation to delinquent accounts will be made by electronic mail or by phone, as provided to Rezdy by you. Such communication may be made by Rezdy or by anyone on its behalf, including, but not limited to, a third-party collection agent.

Right to Amend

Rezdy may amend the Terms and Conditions at any time. You will be provided with notice of amendments through email, and/or Rezdy’s website. You agree that any changes to the Terms and Conditions will be binding on you 7 days after the amendment is made by Rezdy (or, if a longer period is required by applicable law, such a longer period). If you elect to not accept the changes to the Terms and Conditions, you must (a) provide notice to Rezdy and (b) immediately cease using Rezdypay. Where you do not provide such notice prior to the amendments becoming binding, by continuing to use the Services you agree that you are consenting to any such changes to the Terms and Conditions.


Funds held in reserves are amounts of money set aside to cover chargebacks, refunds, or other payment obligations under this Agreement (the “Reserve Account”). We, in our discretion, will set the terms of your Reserve Account and notify you of such terms, which may require that a certain amount (including the full amount) of the funds received for a Transaction are held for a period of time, or that additional amounts are held in the Reserve Account. We, in our discretion, may elect to change the terms of the Reserve Account at any time, for any reason, based on your payment processing history or as requested by our payment processors.
We may require you to fund the Reserve Account by means of: (i) any funds payouts made or due to you for Transactions submitted to the Payments Services; or, (ii) amounts available in your bank account by means of ACH debit to your Rezdypay Account; or, (iv) other sources of funds associated with your Rezdypay Account; or, (iv) requesting that you provide funds to us for deposit to the Reserve Account.

You agree that: (i) you are not entitled to any interest or other compensation associated with the funds held in the Reserve Account; (ii) you have no right to direct that account; (iii) you have no legal interest in those funds or that account; and, (iv) you may not assign any interest in those funds or that account.

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