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acing customer service in tourism

The importance of customer service in tourism and how to ace it from start to finish

In the vibrant world of tourism, customer experience is the heartbeat that makes the journey unforgettable. From dreaming of exotic destinations to relishing memories afterwards,…
how to build customer loyalty

7 ways to building customer loyalty and growing your tour business

A guest blog by Nina Petrov In the new normal and in a post-pandemic world, the tour industry is seeing a rapid resurgence. Now…
Person paying for a service via POS

Social Listening, Customer Service & Customer Reviews: The Key Ingredients to Your Business Success

Everyone overlooks customer service. It’s easy for tour and activity operators to get caught up in the process of trying to generate new business…
7 simple steps to quickly get your tour a steady stream of 5-star reviews

7 simple steps to quickly get your tour a steady stream of 5-star reviews

In today’s digital age, reviews and feedback are of absolute importance. Why? One-word, social proof. Think about it, if you were a girl in…
Tripadvisor for Tour Operators: 3 Reasons Why You Should Get Started

Tripadvisor for Tour Operators: 3 Reasons Why You Should Get Started

TripAdvisor provides tour operators with the opportunity not only to upload unlimited photos and videos, run advertisements and shape your business profile, but it…
legendary customer service

A Roadmap to Legendary Customer Service

This webinar covers: Implementing the five core elements of legendary customer service on tour How to be reliably responsive: Tools and systems from the best…
How to handle customer complaints

How to handle customer complaints: A guide for tour operators

Updated June 2022 – Feedback and online reviews offer a vast amount of potential for businesses looking to expand their online presence and reach…