Frequently Asked Questions

General FAQs

Do I need to download or install anything to get started?

No, nothing! We're cloud-based, so just sign up and get going. Access your account from any device at any time and your data is automatically backed up and protected.

Are there minimum system requirements to use Rezdy?

We're on the cloud, not your computer, so Rezdy suits any device running a modern browser. We recommend Google Chrome, but Internet Explorer 9 and above, or the latest versions of Firefox and Safari are fine too. Not sure what version you're on? Check your browser here

Do you offer any training or support?

Naturally! We offer live training webinars to help you get set up for success, an extensive selection of 'on demand' guides and resources both at our help hub and in the app, and ongoing support as you need it. We've got your back.

How long am I stuck in a contract?

Wait a second, we're not out to trap you. Our plans are fully flexible so rather than annual subscriptions, you pay by the month and can cancel anytime.

Is there a limit on how many users/staff accounts I can have?

Goodness, no. The more team members you have on the same booking platform, the better for your business. We'd never make you pay more to give staff access, unlike *ahem* some of our competitors.

Does your pricing include GST for subscribers in Australia and New Zealand?

Booking fees are inclusive of GST. Subscription fees are exclusive.

Where can I find your privacy policy?

Click here for our privacy policy, services agreement and terms of use.

Is Rezdy software secure?

Without a doubt. The non-techy answer is that we can't do what we do unless we keep the data of you and your customers safe. We take every step to protect any personal information transmitted via our online products and services, including credit card information. All our information systems employees and contractors are required to respect the confidentiality of all personal information we hold.

Tell me more about how you keep my data secure

The techy answer is that transactions are secured by 128 bit SSL encryption to encode the data we transmit, keeping it confidential. Our servers are deployed to Amazon Web Services (AWS), a PCI DSS Level 1 compliant provider that provides certified infrastructure for storing, processing and transmitting credit card information.

Where can I find information on your API?

You will find more information over at our Developer Portal

Where can I find Rezdy’s mobile app?

Well, that depends on the type of device you operate. Apple users can head to the App Store, while Andriod users can find Rezdy via Google Play. Just download the app (it's free) and you're ready to start managing your tour bookings on the go.

How much does it cost to start using Rezdy?

Starting is absolutely free—we offer a 21-day trial so you can get set up and see if Rezdy is right for you. After that, choose a plan that offers the functionality you need. Head to our pricing page for all the details. And remember, if you have any questions, reach out to our friendly team.

How do I know if the Rezdy platform is suitable for my business?

The best way to find out is to give it a go. That's why we offer a 21-day free trial where you can use all Rezdy's features, including our booking software and Marketplace. To get started, click here.

What businesses is Rezdy not suitable for?

We know we're not right for everyone. Our Booking Software provides tools for tours, activities, attractions and experiences to manage. If you're interested in simply reselling, join the Rezdy Marketplace and search 1000s of experiences across the globe that you can connect with, negotiate your commissions, and increase your content.

Can I access Rezdy when I don’t have internet service?

Because Rezdy is designed to show real-time availability to customers and partners, an internet connection is required. If you get disconnected or your internet service is interrupted, please wait until the connection is stable before reconnecting.

Does the Rezdy booking software offer flexibie close off bookings for upcoming sessions?

The choice is yours. Rezdy allows operators to choose when they want to close off bookings for upcoming sessions. Whether you need a long cut off period to manage your staff and operations before the session or are able to take bookings right up until the session departs, you're in control and can manage that all within Rezdy.

Rezdy Booking Software

How does the 21-day trial work?

It's just like having a Rezdy account, but without any commitment whatsoever. Set up actual products, add Rezdy's booking engine to your website, take live bookings... When you see what Rezdy can do for you, naturally you can officially activate your account any time and still enjoy the full 21 days free. Of course, if you decide Rezdy isn't for you, it won't cost a dime.

What happens at the end of my free trial?

Well, unless you want to join us and grow your business, nothing. If Rezdy (or the timing) isn't right for you, that's it. We take no payment details and you're under no obligation. The free trial is to show you what we can do, not trap you into a contract. In fact, that's why we don't have annual contracts, just monthly subscriptions you can cancel at any time.

I haven’t launched my business yet. Is it worth me doing a trial?

To get the most out of your trial, you will need to have experiences/products you wish to sell, pricing, a calendar of availability and such to populate fields in our application and see how the software works. Without these in place, it will be difficult for you to see during a trial what Rezdy could do for you. If you are unsure, feel free to give our friendly team a call and we can help you assess whether the time is right for you.

What type of paid plan is available?

Rezdy offers highly competitive and flexible plans start from $49 per month, with low booking fees of 2% or even lower depending on which plan is right for you.

Will Rezdy’s software work with my existing website?

Of course. Rezdy's software has been designed to integrate directly with your website to deliver your customers a seamless brand experience. Our custom theme editing tool gives you full control of your brand so you can add logos, place banners and match brand colours. You can read more about how this all works here.

Will the Rezdy booking system look like my website?

You bet. Our widget is customizable, giving you the flexibility to edit the look and feel to work seamlessly with your branding and website.

What if I don’t have a website?

Don't let that stop you taking online bookings—all Rezdy plans include the option to activate a pre-designed, search-optimized website with one click. Simply set up your profile, add your products and select the option to activate your website. No coding or IT support team necessary. Find out more here.

Why should I switch to an online booking system?

An online booking system will give you the flexibility and control to better organize your bookings and payments, allowing you to focus on creating amazing experiences for your customers instead of managing time-consuming tasks. Utilize a wide range of included features designed to help you with communications, resource management, website building, channel management and payment processing.

How long does it take to add your booking software to my website?

You can be up and running in a couple of hours. Setup is so simple, one client went live just 36 minutes after sign up... all without any panicked calls to our support team.

Does the Rezdy platform handle different languages?

Yes. Sí. Da. Ja. Each customer gets to pick their preferred language on the booking page. We've got most commonly-used languages covered.

Does Rezdy take a booking fee from my sales?

Yes, we charge a small fee for each booking. These costs vary according to the type of booking (online or offline) and your chosen plan. You can find all the details right here.

Does Rezdy have a booking quota?

No, never. We want Rezdy to be right for every kind of tour and travel business, so our plans let you take as many (or as few) bookings as you want. Check our plans for for details.

What is the difference between all the fees?

Payment gateway fee is a percentage-based fee that you pay to your payment gateway to authorize an online transaction.Booking fee is a percentage of your booking revenue that you pay to your booking system every time a booking or transaction is made.Monthly subscription fee is a standard monthly fixed fee you’d pay to your booking system, similar to what you’d pay to use Spotify or Netflix.

How is Rezdy different from other booking platforms?

Simple: Rezdy is the world's leading booking software and distribution platform for tours and activities. But we're more than a platform: we believe in helping our customers grow, so we give you access to the world's biggest reseller network so you can take bookings from across the globe.

Do you offer any training or support?

Rezdy Channel Manager

What is a Channel Manager?

A Channel Manager solution enables you to manage your distribution channels and relationships through a single platform. Learn more about Rezdy Channel Manager.

What’s Rezdy Channel Manager all about?

It's the world's largest independent, experience-focused distribution network. Put simply, The Rezdy Channel Manager connects supply (experiences) with demand (agents and resellers).

How does the Rezdy Channel Manager work?

For operators, it's like having an extra global sales team... Tour, activity and attraction businesses can grow their sales by searching and connecting with a choice of thousands of resellers, from major online travel agents such as GetYourGuide, Expedia and Viator to smaller independent agents, tourism bodies, travel reps, hotel concierges and boutiques. Agents and resellers can use Rezdy Channel Manager to source better, more varied products to offer their customers.

How do I get access to Rezdy Channel Manager?

Access to Rezdy Channel Manager is included with any Rezdy Booking Software plan. But that's not the only option! We work with a growing number of alternative booking software and ticketing partners, suppliers with custom booking solutions and more who connect to our network through our RezdyConnect API. Talk to our team today to find out how, as well as other potential alternatives to suit your needs. For resellers: If you are an agent or reseller looking to expand your offering, click here to find out more about Rezdy Channel Manager and how to get started.

Is it easy to connect with new agents and resellers with Rezdy Channel Manager?

Sure is! Once you've set up your profile with your products, availability and prices, simply search and select agents and send a connection request. They will receive an alert with your details and off you go!

What kinds of agents will I be able to connect with?

The Marketplace features agents of all sizes and all around the world - from large OTAs such as GetYourGuide, Expedia, Booking.com through to local agents and hotel concierges and everything in between.

Can I act as an agent as well as a supplier?

Yes you can. With Rezdy Channel Manager, you can search for other suppliers near you, and then connect to either resell their products at market rates (agreed commission rates) or negotiate your own agreed rates.

I am using a different booking software. Can I still access resellers through Rezdy Channel Manager?

Yes! There are two ways you can access Rezdy Channel Manager software independently of Rezdy Booking Software: you can choose to access alongside your existing platform with a separate log in, or to link your booking system through RezdyConnect API. Contact a sales manager at cmsales@rezdy.com to find out more.

Payments on Rezdy

Do I have to take full payment at the time of booking?

Well, that's up to you. Our easy-to-use software is all about flexibility. Accept full payment, take a deposit or require nothing at all—you decide.

Can I take bookings in different currencies?

Sure, how does 90 different currencies sound to you?

Do you offer payment processing?

Yes, because we want you to make money. Payment processing integrates with your bank account, seamlessly connecting to over 20 popular global payment solutions. If you're in the USA, Canada or Australia, try RezdyPay to save on transaction fees (and the hassle of third party processors).

Do I need a payment gateway?

If you want to accept credit card payments, you will need to have a payment gateway. Payment gateways allow businesses to accept both online and in person card payments by securely authorizing the customer’s card details before transferring the confirmed amount of money to the merchant’s bank account. They also allow for refunds.

Which payment gateway should I choose?

The answer will ultimately depend on your business and what kind of features you need to support your internal processes. Key features to consider in a booking payment system include fees, the types of credit cards it supports, holding time, currency support, and whether it is available in your specific country.

Can I integrate multiple payment gateways?

Yes. Rezdy makes integration easy through an all-in-one platform that allows you to integrate multiple payment gateways.

What is RezdyPay and how does it work?

RezdyPay is a payment gateway designed for tour operators. It offers low fees, world-class fraud protection & security and it accept payment in AUD, CAD, USD, NZD, GBP & EUR. Find out more here.

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